Managing Human Error: The Leading Cause Behind Workplace Incidents

Presented on Tuesday, December 9, 2014

90% of workplace incidents are caused by human error that leads to reduced productivity, high operating costs and, in the worst cases, death. As a result, the human factor in the safety equation is an emerging approach that is quickly gaining momentum among progressive organizations. This presentation will focus on the link between personality traits and high-risk behavior—as a cause of human error—by examining human “default settings” of being impulsive vs. cautious, rule-resistant vs. compliant, irritable vs. calm. It will show how this link can be used to recruit “safer” employees and train existing staff to increase workforce safety and avoid potentially fatal incidents. By exploring the human factor theory, its scientific basis, and actively using the tools, attendees will develop an in-depth understanding of how they can improve their safety quota by taking proactive measures that recognize human error and the training needs of individual employees.

Presenter:
Greg Ford, TalentClick Workforce Solutions Inc.
Vancouver, TalentClick Workforce Solutions, Vancouver, BC, Canada
Greg Ford holds a degree in Psychology and a master's degree in Workplace Learning. He has 20 years of experience in business and human resources consulting, and has helped many organizations improve safety and enhance productivity through workforce education. His core specialties are psychometric testing and workplace learning. Ford is a member of the Canadian Association of Professional Speakers and his articles have been published in numerous magazines and journals such as Workplace Today, Canadian HR Reporter, and People Talk. Along with Dr. John Sullivan of San Francisco State University, he co-authored the book Catch Them if You Can.

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