Tom Stephan has managed all Xylem residential and commercial water training programs since 2011. This includes external customers, sales force, and other employees as well as being responsible for research, development, and implementation of web-based online training for the Goulds Water Technology, CentriPro, and Red Jacket Water Product brands. In his 25 years with Xylem, he has held positions as Global Process Expert, Customer Service Manager, Warranty Claims Manager, Regional Sales Manager, Marketing Manager, and Sales Representative. Stephan holds an AAS, Electrical Technology from Morrisville Ag & Tech and a B.S. in Business Management and Marketing from Cornell University.