Supply Chain Survival in the Age of Amazon

Presented on Tuesday, December 4, 2018

In the age of online shopping where every customer can price shot an item in just a few minutes, how do you keep your customers satisfied while still generating a profit?  How do you handle customers who purchase their own goods but expect you to complete the installation?  This panel and roundtable discussion will address the critical concerns experienced by the supply chain in our industry.  We will explore how to remain relevant when your customer is only potentially only one click away from a better deal. Warranties on components that are purchased by tend users and rebalancing what you charge for labor vs. parts and components will also be discussed.

Presenters:
Greg Beach
Geo-Hydro Supply Ltd, Sugarcreek, OH
Greg Beach, co-founder and CEO of Geo-Hydro Supply Ltd. in Sugarcreek, Ohio, and chair of the NGWA Suppliers Section Board. He is a Graduate of Nazarene University.
David Henrich, CWD/PI, CVCLD
Bergerson-Caswell Inc, Maple Plain, MN
David Henrich, CWD/PI, CVCLD, vice president of Bergerson-Caswell Inc., has been employed in the groundwater industry for 19 years. Henrich has spent three years as a member of the NGWA Government Affairs Committee, two of those years as the chair of the Geothermal Subcommittee, and is currently serving on the DOT/OSHA Subcommittee. He has presented at NGWA seminars, brown bag Webinars, and numerous NGWA Legislative Fly-Ins. Henrich also serves on the board of directors for the Minnesota Water Well Association, and is a member of IGSHPA and ASHRAE.

Randy Carnes
Preferred Pump, Indianapolis, IN
Wind Evans
Flexcon Industries, randolph, MA
Wind Evans has been in the water/wastewater industry for over 25 years. He has worked for pump specialty houses selling water systems, water treatment and wastewater treatment systems prior to joining Flexcon Industries and has been at Flexcon for 20 years. I have taught continuing education courses in pump and tank sizing in Maine, New Hampshire, Massachusetts and Connecticut. Currently Wind is the Director of Marketing for Flexcon Industries. In 2013, Wind was an instructor for Water Systems Council Primer & Refresher Continuing Education Course in Nashville.
Dan Story
Grunfos Pumps Corporation, Brookshire, TX

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